Terms & Conditions

Welcome to the callgalaxy.com

These terms and conditions together with our Privacy Policy apply to any products that you may purchase from our website callgalaxy.com.

Please read all of these terms and conditions carefully before you order any products because by ordering, you agree to be bound by them.

If you do not accept these terms and conditions, you should not order any products from us.

You should print and save a copy of these terms and conditions for your future reference.

1. US Consumers Only

Our website is only intended for use by people resident in the US. We are unable to accept orders from people resident in any other countries.

Our website is also only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject or cancel your order if we reasonably think that you are buying our products for business purposes but we will attempt to contact you (using the contact details you have provided) to discuss this first.

2. Your Personal Details

You will need to register with us to order our products. You will also need to enter certain details during the “checkout” process.

You will be asked to enter information such as your name, age, address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.

To ensure that your credit, debit or charge card is not being used without your consent and to verify that you are over 18 years of age (see our “Age Restrictions” section below) we carry out certain identity, credit and fraud checks, including validating the name, age and address and other personal information that you give to us during our registration and “checkout” process. We will use certain third party databases to do so. We reserve the right to change our checks from time to time.

If any problems arise from these checks, we will attempt to contact you (using the contact details you have provided) to discuss this and request additional proof of age, identity or other information to be sent to Customer Services via email (for example, photo ID such as a driving license or passport). We reserve the right to reject or cancel an order at our discretion at any time if we consider that our checks have not been satisfied in full.

We think it is important that you know exactly what personal details we collect from you and how we look after and use them. This issue is very important to us, so we have set out full details in our Privacy Policy.

You are responsible for keeping confidential your username, password and any other information relevant to your access to our website.

3. Age Restrictions

We will not sell products to people under the age of 18.

It is your responsibility to ensure that the person accepting delivery is over 18 and can demonstrate this to us if challenged. If we are not satisfied that the person accepting delivery is over the age of 18, then we may not hand over your delivery. At our discretion, we may remove the age restricted products and hand over the remainder of your delivery.

4. Your Status

By placing an order with us, you are confirming to us that:

  • You are a consumer and are not purchasing our products for any business purposes;
  • You are at least 18 years old;
  • You are resident in the US.

5. How is the Contract Formed Between You and Us?

Forming the contract

You must select the products you wish to order and a delivery date and time slot, and then go to our “checkout”.

You will be guided through the “checkout” process by a series of instructions. If you want to correct any errors you have made, you can use our functionality to go back and remove individual products from your order or empty your trolley and start again.

You place an order on our website by clicking the “Purchase Order” button at the end of the “checkout” process.

Finally, we will send you an email receipt for your order confirming the products for delivery, including any substitutes. At this point, we have accepted your order and a binding contract is formed between you and us.

Amending your order once you have placed it

We will provide you with a cut-off time for amending your order before delivery. This time will be set out in the communications that we send to you.

You may amend or cancel your order at any time before this cut-off time. Please see our “Cancellation, Refunds and Returns” section for further information about canceling your order after this cut-off time.

Any items added before this cut-off time will automatically form part of your order.

6. Delivery

We will confirm your booked delivery date and time slot to you. We will do our best to deliver your order to you in accordance with your booked delivery date and time slot. However, we cannot always guarantee that we will do so due to factors beyond our reasonable control. If that is the case we will try to contact you as soon as we are able to in order to reschedule your delivery time slot and date.

We will deliver to the address specified by you when you register with us. If you need to change your delivery address, you can do so at any time through the “Account Settings” feature on our website. You must do so if you move home so that we can deliver to the correct address. We may restrict deliveries in certain areas or remove certain areas from our delivery schedule altogether but we will always make this clear to you during our “checkout” process. Any restrictions on deliveries of this type will not affect any existing orders.

It is your responsibility to ensure that someone is available at your delivery address at all times during your booked time slot. We may require someone to sign for your order on delivery. That person must also satisfy all of our proof of age requirements (see our “Age Restrictions” section above).

We may request that the person taking delivery of your order provides us with identification to help us confirm they have your authorization to accept delivery of your order. This may include asking to see an item of your photographic identification (such as a passport or driving license) and/or the bank card which was used to make payment.

If you provide us with an incorrect delivery address and your order is signed for by someone else we cannot be responsible for any losses you may incur as a result, for example, theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.

Products are sold by us subject to availability and prevailing market conditions. We may limit the quantities of products (particularly those on special offer) delivered to any one customer if in our opinion the quantity ordered may jeopardize availability for other customers. If we do so, or if products you order are not available to us, we may offer a reasonable substitute. We will identify each substitute item to you on delivery and give you the opportunity to accept or reject each one at that time. If you reject a substitute we will not charge you for it and will return it at our own cost. If you accept a substitute this may affect the price you pay for your order.

You should check your order in full promptly on delivery. If your delivery is incomplete or includes products that you have not ordered, you must notify Customer Services promptly. We will not charge you for any products that you have not received or that you did not order except accepted substitutes.

7. Prices and Product Information

The price of the products and our delivery charges will normally be as quoted on our website or mobile app (whichever you are using) as at the time you use them. There are some exceptions to this position however, as set out below.

If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on our delivery booking page before you confirm your order. Our delivery charges are dependent upon a variety of factors including the value of your order, the date and time of your delivery and your delivery address, and may vary from week to week.

We stock a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. If a product’s correct price is less than our stated price, we will charge the lower amount. If a product’s correct price is higher than our stated price, we will notify you when we deliver that product to you and you can choose whether you want to accept or reject the relevant product. If you reject the product we will not charge you for it and will return it at our own cost. If you accept it, we will charge the correct price.

Pricing amendments to your order

If you amend your order after you have placed it with us, you will be charged as set out below.

If you add a new product which was not in your original order and which is not sold individually by weight, we will charge the price stated to you for that product at the time you amend your order.

If you add more of a product that was in your original order, and that product is not sold individually by weight, we will charge the price stated to you for that product at the time you placed your original order.

Substitute products

If you accept a substitute product that we offer in place of a product ordered, we will charge you the price applicable at the time we pick your order for you. The price will be set out in the email that we send to you to confirm that we have picked your order.

Product Information

The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, occasionally, it may be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we reserve the right not to accept your order for the affected products, or if your order has already been accepted, not to supply the affected products to you. We will notify you if this is the case and will not charge you for the product.

Colors and appearances of products on computer, tablet or mobile device screens may vary slightly and may not accurately reflect actual products delivered. Product specifications may change from time to time which means that, if the specification has changed in the meantime, the information displayed on our website when you place an order may not reflect the product you receive. If you think that the product you have received does not match its description, then you can reject it.

8. Payment

Sales Tax, where applicable, will be added to your order at checkout.

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try to ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

9. Cancellation, Refunds, and Returns Policy

Please refer to the Refund & Returns for more details.

10. Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms:

Affect or limit your rights as a consumer under US law; or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

Incompatibility of the Website with any of your equipment, software or telecommunications links;

Technical problems including errors or interruptions of the Website;

Unsuitability, unreliability or inaccuracy of the Website;

Failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

11. General

Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).

Nothing under the contract shall give rights to any person who is not a party to it or otherwise.

We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that a contract is formed between you and us (as set out above).

Các điều khoản này chịu sự điều chỉnh của luật pháp Mỹ và bạn có thể đưa ra các thủ tục pháp lý liên quan đến sản phẩm tại tòa án Mỹ. Nếu bạn có khiếu nại hoặc muốn chúng tôi lưu ý vấn đề, vui lòng liên hệ với nhóm Dịch vụ khách hàng của chúng tôi ngay từ đầu.

12. Customer Services

If you have any questions or complaints, please contact our Customer Services team via email info@callgalaxy.com.